gjntonline.com hopes every user is satisfied with the gardening supplies they receive. If you receive goods with quality issues, shipping damage, or discrepancies with your order information, please contact us promptly, and we will assist you.
- Return/Exchange Period: Users can submit a return/exchange request within 30 days of receiving the goods. When applying, please ensure the goods are unused, the packaging and accessories are intact, and provide order information and a description of the relevant issues.
- Supported Return/Exchange Situations: Returns/exchanges are supported in the following situations:
Product quality issues;
Damage caused during transportation;
Received goods inconsistent with the order description;
Received incorrect goods or missing accessories. - Unsupported Returns/Exchanges: Returns/exchanges may not be supported in the following situations:
Product has been used or affects resale;
Damage caused by human error;
Exceeding the return/exchange application period;
Appearance changes or damage due to personal reasons. - Application Process: To return or exchange goods, please submit an application through the contact information provided on the website, providing the order number, product information, and relevant photos. Returning goods without confirmation may not be processed promptly.
- Refund Policy
After your return is approved, we will process your refund upon receiving the returned goods and confirming they meet your requirements. The refund amount will be based on the actual amount paid, and the arrival time may vary depending on the payment method. - Return Shipping Costs
For returns due to product quality issues, incorrect delivery, or damage during transport, we will assist with processing based on the specific circumstances. For returns requested for personal reasons, the related shipping costs may be borne by the user. - Contact Information
If you have any questions about the return and exchange process or after-sales service, please contact us using the contact information provided on the website.
Company Name: Gjnt inc.
Company Address: 7150 72ND PL, GLENDALE, NY 11385
Company Email: [email protected]